Learn how to efficiently and securely reset another user's password in just a few simple steps.

  • May 19, 2026
  • Article

Title
Reset User Password

Content

An MVP login will automatically lock after 5 failed login attempts, where the user entered the incorrect password. A local admin can also manually lock the login at any time. 

When users cannot remember their password and cannot use the Forgot Password option because they lack an email address, a local admin will need to reset the password for them.

 

To reset a user password as a local admin, use the following steps:
  1. Select Administration.
  2. Select Users.
  3. Select the User in the list view.
  4. Select Action> Change Password.
  5. Enter in a New Password and Confirm the Password.
  6. Select OK. 

 

MVP One Support Policy: Due to security concerns, MVP Technical Support is unable to unlock a locked user. Please see one of your local site administrators for assistance. 

 

URL Name
Reset-another-User-s-Password
Administration