There are several issues that could prevent users from being able to successfully login into their MVP One site. Please reference the possible solutions to these issues below.

 

Incorrect Username

Attempts to login into MVP One with the wrong username will result in an "Invalid Username or Password" message. If you believe you are entering the wrong username, please reach out to your site's Admin. 

 

 

Incorrect Password

Attempts to login into MVP One with the wrong password will result in an "Invalid Password" message. This message will also include how many login attempts a user has left, before the user is locked out. 

If you don't know your password select the "Forgot Password?" button. This will prompt you to enter your Username. Once the username has been entered, a message will be sent to the User's email. This message will provide steps to reset your MVP One password.

 

 

Incorrect URL

Attempts to login into the incorrect MVP One URL will result in a "System Error" message. If you receive this message, please try to reselect the MVP One link you have bookmarked. If this does not solve the issue, please reach out to someone internally or MVP One Technical Support to receive the correct URL for your MVP One site.  

 

 

Locked Out Login

Attempts to login into a locked out MVP One account will result in a "Locked Out" message. If you receive this message, it means that your Username has been locked out. This will require you to reach out to an MVP One Admin, who will need to login and manually unlock your account.