Fix Incorrect Meter Reading

This article will provide detailed steps on how to correct Meter Reading values that were entered incorrectly into the system.

Oct 6, 2026
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If a Meter Reading was entered incorrectly, the Meters history will need to be deleted and then re-imported with the corrected data. Admin permissions will be needed to complete this process.

First Step

Use the Meter Values Export report to export the existing data:

Select Reporting
Reports
Select Export - Meter Values.
Select the Meter from the Filter menu.
Turn off the Toggle titled Record Count
Select Save and Run.
Once data is displayed, Select Share.
Select Excel.
Open the exported data and make the necessary corrections to the sheet. Once done, save the file as an Excel Workbook.

Second Step

Erase the current Meter Reading History using the following steps:
Select Assets.
Select the Asset Class.
Select Asset.
Select the Meters tab.
Select Edit.
Edit the Meter.
Change Add/Replace Value.
Select Ok.
Confirm Meter Reading History erasure.
Select Save.
Select Edit.
Edit the Meter again.
Reset Add/Replace Value to the previous value.
Select Ok.
Select Save.

Third Step

Import the corrected data using the following steps:
Select Administration.
Select Import Wizard.
Select Meter Values.
Select Next.
Browse and upload your saved Excel file.
Select Next.
Select "Stop on First Error".
Select Process.
Once this import is completed, your Meter Reading history will be corrected.

Correcting the Current Meter Reading Value

If an incorrect Meter Reading was taken with the meter type "Add", you can enter in a negative value to offset the incorrect value. As an example, if you entered a value of "500" when you meant to enter a value of "50", you could enter a value of "-450" to correct the value. This will NOT correct the Meter History, it will only correct the current reading value.

If there were any PMs or PdMs that were generated due to the initial bad meter reading, you will need to cancel those work orders, and if it was from a PM, you'll need to edit the PM and reset the last performed reading.

Use the following steps if a Work Order was generated from a PM due to the incorrect meter reading:
Select Work.
Select PMs.
Select the PM.
Select the History tab.
Make note of the Last Performed Reading value in the PM Schedule History portion of the page where the Tran Type and Sched Type both say Meter.
Select Edit.
Select the Scheduling tab.
Select the pencil icon to the left of the Asset ID.
Change the Last Performed Reading to the value you just made note of.
Select OK.
Select Save.

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