The MVP One AI Coach allows customers to quickly get answers by chatting with an AI‑powered assistant. Users can ask questions about MVP One features, workflows, or functionality, and the AI Coach will provide helpful responses based on MVP One’s knowledge.

This provides a fast, convenient way for users to get information without waiting for a support representative.

How to Speak to Technical Support

If at any time a user prefers to speak with a live Technical Support representative, they can simply ask the AI Coach or select the transfer option. The system will switch the conversation from the AI Coach to a support agent.

 

Chat Options

• Transfer – Speak to Support Agent

Moves the user from the AI Coach to a live Technical Support representative.

 

• New Chat – Start Over

Resets the conversation and allows the user to begin a new question with the AI Coach.

 

• End Chat – Close the Chat Window

Closes the AI Coach chat menu and ends the session.