This article defines each of the Work Request and Work Order statuses.

  • Jan 14, 2026
  • Article

Title
Work Order and Work Request Status Overview

Content

The Work status displays in what stage a Work Order or Work Request is in its workflow.

  1. Pending - The Work Request is awaiting approval. Only Work Requests have this status. This is the default status of the Work Request indicating no action has been taken on it.
  2. Ready - When a Work Order is ready for the next step in the workflow process.
  3. Scheduled - When a work order has scheduled dates.
  4. In Process - When a work order is currently being worked on. This status can be manually set or automatically when Printing Ready, or Scheduled Work Orders, or when adding Parts or Labor via Action > Add Part, or Add Labor.
  5. Hold - When a work order or work request is on hold and work is not being done. This can be done manually or via Action > Hold. Please note that a Sub-Status will be required when putting a WO on Hold. 
  6. Completed - When a work order is complete and work is completely done. This can be done manually by entering an Actual Finish Date, or via Action > Complete. It can also be changed automatically when adding Labor based on the "Update Actual Finish Date when adding Labor" setting.
  7. Declined - The Work Request was declined and not turned into a Work Order. All Declined Work Requests are in Work Order History. This is done via Action > Decline.
  8. Canceled - When a work order is unnecessary. All Cancelled Work Orders are in Work Order History. This is done via Action > Cancel.

 

State vs Status

State: This indicates whether a WO is Open or Closed.  

Status: This indicates where a WO or WR is in their respective workflow. This can be set to any of the statuses highlighted above. 

 

In Process Status Settings:

  • Printing Ready WOs? - Applies when the Work Order has a Ready Status.
  • Printing Scheduled WOs? - Applies when the Work Order has a Scheduled Status.
  • Adding Parts? - Triggered via Action > Add Actual Part.
  • Adding Labor?- Triggered via Action > Add Actual Labor.

 

To change the "Printing Ready WOs?" setting do the following when logged in as a local administrator:

  1. Select My Account.
  2. Select Settings.
  3. Select Work.
  4. Selecting WorkFlow.
  5. Change setting to In Process or No as desired.
  6. Select Save.

 

To change the "Printing Scheduled WOs?" setting do the following when logged in as a local administrator:

  1. Select My Account.
  2. Select Settings.
  3. Select Work.
  4. Selecting WorkFlow.
  5. Change setting to In Process or No as desired.
  6. Select Save.

 

To change the "Adding Parts?" setting do the following when logged in as a local administrator:

  1. Select My Account.
  2. Select Settings.
  3. Select Work.
  4. Selecting WorkFlow.
  5. Change setting to In Process or No as desired.
  6. Select Save.

 

To change the "Adding Labor?" setting do the following when logged in as a local administrator:

  1. Select My Account.
  2. Select Settings.
  3. Select Work.
  4. Selecting WorkFlow.
  5. Change setting to In Process or No as desired.
  6. Select Save.

 

To change the "Update Actual Finish Date when adding Labor" setting do the following when logged in as a local administrator:

  1. Select My Account.
  2. Select Settings.
  3. Select Work.
  4. Selecting WorkFlow.
  5. Change setting to Yes or No as desired.
  6. Select Save.
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Work-Order-and-Work-Request-Status-Overview
Work