MVP One  – Login Issues (FAQ)

If you are experiencing issues logging into your MVP One site, or the MVP One Mobile Beta, please review the troubleshooting steps below.

Verify Required URLs are Whitelisted

• *.mvpplant.com
• *.mvp1.com

Whitelist the Application IP Address

If whitelisting URLs does not resolve the issue, ask your IT team to whitelist the following IP addresses:

• 38.131.228.11
• 38.131.228.25
• 206.109.77.0/28

Application IP Address Range

• 206.109.77.0/27

Verify Required Protocols and Ports 

Ask your IT team to ensure that the following ports are open on your network:

• TCP 443
• TCP 3004

Single Sign-On (SSO) Configuration For MVP One Mobile Beta

If your organization uses Single Sign-On (SSO), your IT team may also need to whitelist the following URL:

https://swordfish-api.mvpplant.com:3004/samlconsume

MVP One  – Email Issues (FAQ)

IF you are experiencing issues sending or receiving emails from MVP One, please review the following IP Address if using an email relay.

Verify the Mail Server IP Address for email relay

• 206.109.77.24

Still Having Issues?

If you continue to experience login problems after completing the steps above, please contact your internal IT team or MVP support (Either via Live Chat or at Support@MVPone.com) for further assistance.