This article provides steps to switch a Requestor User to a Maintenance User.

  • Mar 14, 2025
  • Article

Title
Change Requestor User to Maintenance User

Content

If a Requestor User was created but the employee now needs to be set up as a Maintenance User, this can be accomplished by adjusting the Requestor User and creating a new Maintenance User.

 

First Edit and Inactivate the original Requestor ID:
  1. Log out the User.
  2. Select People.
  3. Select Requestor.
  4. Navigate to Requestor.
  5. Select Edit.
  6. Update Requestor ID (for example UserID-OLD).
  7. Remove email address.
  8. Select Save.
  9. Select Inactivate.

Next create a new Maintenance ID:

  1. Select People.
  2. Select Maintenance.
  3. Select New.
  4. Create a new User using the original Requestor ID.
  5. Save.

Finally you can create a new Maintenance ID:

  1. Select Administration. 
  2. Select Users.
  3. Select New.
  4. Use the Maintenance User Type.
  5. Use the newly created People ID.
  6. Select Save.
URL Name
Change-Requestor-to-Maintenance
People